Privacy policy

Data collection

We collect information you voluntarily provide when you inquire about membership, book an intro visit, complete forms on our website, or communicate with our team by phone or email. This may include your name, contact details, training goals, health-related notes you choose to share, and billing identifiers processed through our payment partners.

When you visit our website, server logs may capture technical data such as IP address, browser type, device category, and pages viewed. We use this information to secure our systems, diagnose issues, and understand aggregate traffic patterns — not to sell personal dossiers.

Cookies

We may use cookies and similar technologies to keep sessions reliable, remember basic preferences, and measure how content performs. Essential cookies support core functionality such as load balancing and fraud prevention. Where analytics or marketing cookies are used, we aim to minimize retention and honor applicable consent requirements.

You can control cookies through your browser settings. Blocking certain cookies may limit parts of the site experience.

User rights

Depending on applicable law, you may have the right to access, correct, delete, or restrict processing of your personal data, as well as the right to object to certain processing and to lodge a complaint with a supervisory authority. Members may also request a portable copy of data they supplied where technically feasible.

To exercise these rights, contact info@traxentra.com. We verify requests to protect member accounts and will respond within reasonable timelines required by law.

We retain data only as long as needed to deliver services, meet accounting or legal obligations, and resolve disputes. Security safeguards include access controls, staff training, and vendor review where processors assist us.

Contact us