Terms of use of the website | Traxentra

1. Website Usage Agreement

By accessing and using the Traxentra Flower Shop website, you agree to be bound by these terms and conditions. If you do not agree to these terms, please do not use our website.

2. Flower Shop Services

Traxentra Flower Shop provides the following services:

• Fresh flower bouquets and arrangements
• Wedding and event floral decorations
• Same-day flower delivery
• Custom floral designs and consultations
• Flower subscription services
• Funeral and sympathy flowers
• Corporate floral gifts
• Seasonal flower collections

3. Pricing and Payment

All flower arrangements and services must be paid for in advance or upon delivery. We accept various payment methods including cash, credit cards, and online payments.

• Classic Flower Bouquet: €35
• Luxury Designer Bouquet: €85
• Wedding Flower Package: from €250
• Flower Subscription: €60/month
• Event Floral Decoration: from €180
• Funeral & Sympathy Flowers: from €90
• Express delivery within 2 hours: €20
• Premium vases: €25+

4. Cancellation and Refund Policy

Orders can be cancelled up to 24 hours before the scheduled delivery for a full refund. Cancellations made less than 24 hours in advance will incur a 50% cancellation fee. Same-day cancellations will not be refunded. Refunds are processed within 5-7 business days.

5. Customer Responsibilities

Customers are responsible for:

• Providing accurate delivery information
• Ensuring someone is available to receive deliveries
• Proper care of flowers after delivery
• Following care instructions provided
• Paying for orders as required
• Notifying us of any delivery issues within 24 hours
• Providing correct contact information
• Following any special delivery instructions

6. Flower Shop Responsibilities

Traxentra Flower Shop commits to:

• Providing fresh, high-quality flowers
• Maintaining professional florist standards
• Ensuring timely delivery as promised
• Providing knowledgeable staff and florists
• Maintaining proper flower care and storage
• Offering beautiful and creative arrangements
• Protecting customer privacy and information

7. Liability and Safety

While we take every precaution to ensure flower quality and delivery safety, Traxentra Flower Shop is not liable for any damage to flowers after delivery or issues beyond our control. We maintain comprehensive insurance coverage and follow strict quality procedures. Customers are responsible for proper flower care after delivery.

8. Delivery and Service

We strive to deliver flowers in perfect condition and on time. Delivery times are estimates and may vary due to weather, traffic, or other circumstances beyond our control. We will notify customers of any significant delays.

9. Website Content

All content on this website, including text, images, and logos, is the property of Traxentra Flower Shop and is protected by copyright laws. Users may not reproduce or distribute any content without written permission.

10. Privacy Policy

We respect your privacy and handle your personal information in accordance with our Privacy Policy. By using our website, you consent to the collection and use of your information as described in our Privacy Policy.

11. Changes to Terms

We reserve the right to modify these terms and conditions at any time. Changes will be posted on this page, and continued use of our website constitutes acceptance of the modified terms.

12. Contact Information

For questions about these terms or our flower shop services, please contact us:

• Address: Via Arenaccia, 62, Napoli
• Phone: +390815633422
• Email: info@traxentra.com
• Website: www.traxentra.com